1. Digital Products

KZ Mechanic primarily sells digital products including:

• Diagnostic Software
• Service Manuals
• Video Tutorials
• Key Generators
• Tuner Tools
• Technical Resources

Because these products are delivered electronically, all sales are generally considered final after successful delivery or download access.

2. Eligible Refund Situations

Refunds may only be considered under the following circumstances:

• Duplicate payments made accidentally
• Incorrect product delivered
• Broken or inaccessible download links
• Corrupted files that cannot be repaired or replaced
• Orders not delivered within a reasonable timeframe

3. Non-Refundable Situations

Refunds will not be provided for the following reasons:

• Customer changed their mind after purchase
• Customer lacks technical knowledge to use the product
• Compatibility issues clearly stated in the product description
• Downloaded or accessed files already delivered successfully
• Failure to read product requirements before purchasing

4. Technical Support

Before requesting a refund, customers are encouraged to contact our support team for technical assistance.

In many cases, installation or activation issues can be resolved quickly by our support team.

5. Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase.

Requests submitted after this period may not be eligible for review.

6. Processing Refunds

Approved refunds will be processed using the original payment method whenever possible.

• Refund processing times may vary depending on the payment provider
• Bank or payment gateway delays are outside our control
• Customers may receive partial refunds in special situations

7. Fraud Prevention

KZ Mechanic reserves the right to deny refund requests suspected of abuse, fraud, unauthorized chargebacks, or misuse of digital products.

8. Contact Support

For refund assistance or technical support, please contact us: